Interruptions, A Productivity Killer

On a typical day, you can expect to get caught in the crossfire of interruptions, the unexpected will bubble up, and demands will fall out of the sky at inconvenient times.  Flexicuting will be required.

Yes, we invented the word flexicuting because we can’t think of a better way to describe this skill.  Events are so fluid in today’s work environment that we have to change, adapt, and shift our focus all day long.

Flexicuting involves the ability to:

• Be as willing to leave your activity list when priorities shift as you are willing to stick with it.
• Be able to turn on a dime in the middle of the day when an opportunity presents itself.
• Develop the habit of reserving some time every day to deal with the expected/unexpected.
• Be wired 24/7 without letting it be a source of distractions and frustration.

Would you like to become better at flexicuting?  Here’s how! Recognize it’s a survival skill by changing your mindset and practice the forgoing flexicuting skills daily. It can be quite fun.

Flexicuting involves the skill of both multi-tasking activities and alternate-tasking activities. It also requires the wisdom to know when to use and when to avoid either of these approaches.

We’ll talk about multi-tasking first. In our society, the term multi-tasking is overused. Even worse, the skill has been elevated to the pinnacle of desirable abilities and we often find ourselves abused—and sometimes abusing—in the execution of multi-tasking because there are some guidelines to multi-tasking that most people aren’t aware of.

The best advice we can give people is to BEWARE OF MULTI-TASKING! Here’s why. When you are executing multiple activities at the same time, none of these activities has your complete focus. If you must multi-task, it should be done only when you combine simple, mindless tasks such as opening your mail and watching the news.

TIP: Never, never, never multi-task while carrying on a conversation with another person.

Multi-tasking, when abused, leads to time contamination. An example of time contamination would be taking your child out for pizza so you can have some quality one-on-one time together, and then taking a cell phone call for fifteen minutes while your child stares into space. Time contamination is also working on your laptop while supposedly watching your child’s soccer game.

Alternate-tasking is the natural result of being wired 24 hours a day, 7 days a week, and 365 days a year (24/7/365). Living under these conditions, it makes sense to alternate our work and personal life activities in a way that we can fully experience both. While multi-tasking can contaminate time, alternate-tasking does not.

Alternate-tasking is being 100% where you are. Be 100% in the pizza shop with your child and then place the call after the pizza outing. Alternate-tasking permits us to fully engage all activities without dilution or contamination of the experience.

Alternate-tasking can help you get more done in less time than multi-tasking because, when you are fully engaged, you are more efficient and productive.

TIP: Alternate-tasking requires FOCUS. Begin with tasks that you can get done in 15 minutes or less until and free yourself from interruptions by shutting your door, closing out email, and don’t take calls etc.

Become a dedicated note taker to save time

Use a memory bucket (daily journal) where you note information you’ll need at some time in the future. Avid note-taking saves time in a number of ways, including eliminating the need to check back with people and eliminating the fear of forgetting things. It also eliminates misunderstandings that might consume time.

Inter-Personal Conflict Is A Productivity Time Bomb!

Ever notice how a two- or three-minute conflict with another person can drain more energy from your system than a full day’s work? If you carry that emotional upset with you and then take it home day after day, you make it grow. Down goes your own productivity, and down goes the productivity of those to whom you complain.

Persistent, unresolved conflict is a time-waster of the worst kind. Have the courage to fix it fast. If necessary, seek help from another person. You will conserve both time and energy.

Saying NO is an instant time saver

Saying no is everyone’s prerogative. Here are four simple tips from author Jo Coudert that help you do it in a way that’s not harsh or unkind.

1. “I’m glad you asked, but my schedule won’t permit me to accept your offer.”
2. “Let me think about it.” (You seldom have to accept on the spot.)
3. Use humor. “I suppose you think I say no just because I’m mean! Well, it’s true!”
4. “Sorry, but that’s not something I do.” (That’s inarguable.)

Be ready. Say no when you mean it. In the long run, it’s much easier than saying yes.  This is productivity tip #30 in our book Attack Your Day! Before It Attacks You.

Stop letting people steal your time!

The most common activities that break our focus are interruptions and distractions by others. If we have a wimpy “no muscle” then we will be dominated by them. Dealing with them is easy. All you really need to know are the four response options and the three focus techniques for saying no.

The four response options to interruptions are easy to use. How do you decide which one to choose? Simply color your choices as we described in the first chapter. The four response options are:

1. Respond and do it now when it’s red, (required immediate action).

2. Reschedule for a later time when it’s green or yellow and can be postponed, (needs to be done today or tomorrow).

3. Refer it to someone else if it’s not in your domain.
4. Refuse to do it when it’s gray. This is when you use your “no muscle.”

The four techniques for refusing or saying no are:

1. The Immediate Response Method
This is when you refuse a request on the spot, immediately after it is made. There are four elements you can include in your refusal statement to soften the response. The elements express:

• A desire to be helpful
• A singular reason you can’t
• An expression of regret
• And a thank you for asking

Here’s an example of the refusal statement using those elements. “I’d love to help but right now I just have too much on my plate, I’m really sorry but thank you for asking.” This is a classy approach most people will feel good about.

Caution: When giving a singular reason for saying no such as your plate is full, don’t give details. The more specific reasons you give, the less persuasive you’ll sound. You are not obligated to give reasons.

2. The Delay Tactic
This is when you are unsure and you want to think through the request. People often say yes when they should say no because they are under the pressure of the moment. For example, use a simple statement such as, “I’d like to but I’m not sure I can. Give me some time to think about it and I’ll get back to you.” If, after thinking about it, you decide you can’t, then use a refusal statement with the elements described above.

3. The Helping Hand Approach
This technique is driven by a sincere desire to be helpful even though you must say no. For example, recommend to the person somebody else who might assist them, or you could suggest alternative solutions. You might also agree to commit some limited time to it. It’s good time management to always lend a helping hand when we can.

4. Just say NO
This takes courage. But when a person approaches you with “gray matter” just say NO. Remember, gray stands for activities that are a complete waste of time, such as office gossip. In our seminars we go through an exercise where participants stand up and yell in their loudest voice, “NO…NO, NO, NO. What part of no don’t you understand! Can’t you see that I am working here!”
Practice these techniques and your “no muscle” will get stronger and stronger.

Clutter Is The Wake Of Running Rushed

A messy office and desk top, a disorganized residence, and the general chaos of clutter is often the result of being frantically behind schedule.  Consequently, there is no time to put files and physical objects back where they belong.  Things are left out or tossed here and there and become harder to find the next time.

Get ahead of the game.  Plan on the front end how much time your activities will take, and you’ll reduce stress on the back end.  You’ll have time to put things away and save tons of time by not having to search for things.  It can be done.  Work to develop the habit and “mess stress” will be gone!

This is productivity strategy #62 from the book Attack Your Day! Before It Attacks You co-authored by Mark Woods and Trapper Woods, time management experts. Attack Your Day

Improve Self Confidence At Work

According to Brian Tracy, “Whatever we expect with confidence becomes our own self-fulfilling prophecy.”

You need to have belief in yourself in order to achieve success and to produce high-quality results. Self-confidence gives a boost to your performance and makes others have faith in your abilities. It increases your success score and has a positive influence on your productivity. Most of you out there might not trust your own capabilities and fail to realize your own potential. Tips provided below will help you improve your self-confidence and will show you how to develop faith in your own abilities.

Put aside your fears
The fear of the unknown is a major hurdle that keeps your self-confidence shaky. Do not hesitate to face unusual situations and take bold actions. If you will not be ready to take risks, your self confidence will not improve. Keep your fears at bay and step forward to take confident actions and decisions. This may include confronting a colleague or taking up an issue directly with your boss.

Do not be afraid of failures
The more you falter the better you learn the lessons of life. Do not take failures as a setback but treat them as a learning experience. Every failure increases the strength and capability to handle difficult and different situations. Failures will not kill you so do not be afraid of them. They are learning opportunities and groom you to handle the situations in a better way.

Trust your abilities
Discover your strengths and utilize them to achieve success. Identify you strong points and use them confidently. You can also brush up skills which you think you are not good at. This will enhance your self confidence and lead to worthy accomplishments. Trust your abilities and use them to achieve success and increase productivity.

Give it your best
Prepare for the tasks and put in all your efforts to be successful. Practice and educate yourself to perform the task efficiently. Practice will remove your fears and boost your confidence level. It will help you handle the situation confidently and clarify vague areas. Research and preparation have a positive impact on the performance level.

Do it
Do no remain hesitant to take action. Go for it. Deal with the circumstances upfront and do not delay actions. When you are in a middle of a situation, actions and decisions will flow out automatically according to the needs of the situation. So it is better to set off to work rather than waiting and getting worried. It will exacerbate the scene. Lighten up yourself and get started.

Use color to deal with interruptions and distractions

Technology has changed the way we communication. Gone are the days of face-to-face meetings, one-on-one dialogue. Here comes the email, text message, social dialogue, and instant message.

Technology has created time compression, we operate faster today then ever before.  We are expected to do more with less in the same amount of time.  So we have to become master editor of some voicemail, some email, distractions, and all interruptions.

Want to increase your staff’s communication and productivity? Simply color your choices.

Red means STOP. Go do this activity now.  Needs to be done in 0-3hrs.

Green means GO. Do as many green activities as possible. When a green interruption occurs, schedule it. The deliverable or completion time is the end of the day or within 24hrs.

Yellow means CAUTION. These are the activities on our master task list.  We use yellow as a staging color, we look at yellow activities once each day and they either become green and get scheduled as an activity on our to-do list or they become gray, our last color.

Gray means NO. We use the color gray to identify time wasters. We never schedule gray, it’s a waste of time.

Color your communication; it’s a time saver.  Try this and watch your stress go down and your productivity go up, way up.

Tip: Ask yourself this question when an activity occurs.

• What color is this interruption?
• What color is this email?
• What color is this call?
• What color is this activity?
• What color is this person?

It’s time to live in color.

Technology has changed the way we communication. Gone are the days of face-to-face meetings, one-on-one dialogue. Here comes the email, text message, social dialogue, and instant message.

Technology has created time compression, we operate faster today then ever before.  We are expected to do more with less in the same amount of time.  So we have to become master editor of some voicemail, some email, distractions, and all interruptions.

Want to increase your staff’s communication and productivity? Simply color your choices.

Red means STOP. Go do this activity now.  Needs to be done in 0-3hrs.

Green means GO. Do as many green activities as possible. When a green interruption occurs, schedule it. The deliverable or completion time is the end of the day or within 24hrs.

Yellow means CAUTION. These are the activities on our master task list.  We use yellow as a staging color, we look at yellow activities once each day and they either become green and get scheduled as an activity on our to-do list or they become gray, our last color.

Gray means NO. We use the color gray to identify time wasters. We never schedule gray, it’s a waste of time.

Color your communication; it’s a time saver.  Try this and watch your stress go down and your productivity go up, way up.

Tip: Ask yourself this question when an activity occurs.

• What color is this interruption?
• What color is this email?
• What color is this call?
• What color is this activity?
• What color is this person?

It’s time to live in color.

Beware of Time Bandits Today

Time bandits hold us up by making us wait.  Time bandits are people who hold us up by asking “got a minute?” and then take ten.

• They hold us up with frequent overlong calls and unnecessary drop in visits.
• They hold us up by showing up late for meetings.
• They hold us up in hallways when we are trying to get someplace else.

Time bandits steal our time with office gossip.  One time bandit, who takes fifteen minutes of our time daily, robs us of ninety hours per year.  Remember, time bandits can’t take your time unless you give it to them.

Getting Interrupted at Work? Try One of The 4 Responses

The Immediate Response Method

This is when you refuse a request on the spot, immediately after it is made. There are four elements you can include in your refusal statement to soften the response.  The elements express:

• A desire to be helpful
• A singular reason you can’t
• An expression of regret
• And a thank you for asking

Here’s an example of the refusal statement using those elements. “I’d love to help but right now I just have too much on my plate, I’m really sorry but thank you for asking.” This is a classy approach most people will feel good about.

Caution: When giving a singular reason for saying no such as your plate is full, don’t give details. The more specific reasons you give, the less persuasive you’ll sound. You are not obligated to give reasons.

The Delay Tactic

This is when you are unsure and you want to think through the request. People often say yes when they should say no because they are under the pressure of the moment.  For example, use a simple statement such as, “I’d like to but I’m not sure I can. Give me some time to think about it and I’ll get back to you.” If, after thinking about it, you decide you can’t, then use a refusal statement with the elements described above.

The Helping Hand Approach

This technique is driven by a sincere desire to be helpful even though you must say no. For example, recommend to the person somebody else who might assist them, or you could suggest alternative solutions. You might also agree to commit some limited time to it. It’s good time management to always lend a helping hand when we can.

Just say NO

This takes courage. But when a person approaches you with “gray matter” just say NO.  Remember, gray stands for activities that are a complete waste of time, such as office gossip.  In our seminars we go through an exercise where participants stand up and yell in their loudest voice, “NO…NO, NO, NO.  What part of no don’t you understand! Can’t you see that I am working here!”

Practice these techniques and your “no muscle” will get stronger and stronger.